License Overview

Real-time Zoom license allocation for AssociatesMD

Live from Zoom API
Zoom Phone Users
27
All active licenses
Phone Licenses
76 / 83
6 available licenses
Common Area Phones
0
Clinic & office devices
CC Licenses
32
29 agents + 3 admin-only

Zoom Phone Usage Last 30 days

User Total Calls Inbound Outbound Talk Time Activity

Contact Center Usage Last 30 days

Agent Engagements Handle Time Avg Wait Activity

Users by Site

Zoom Phone Users

28 active licenses with department & manager assignments

User Extension Site Status Department Manager

Common Area Phones

Shared clinic and office devices across all sites

Total Phones
0
Active common-area devices
Sites Covered
0
Across the network
Largest Site
—
—
DID Numbers
0
Direct numbers assigned
Device Extension Phone Number Site Status

Contact Center

32 CC licenses — 29 agents + 3 admin-only

Active Agents
29
Unique agents from engagements
Active Queues
13
Excludes deprecated/demo
CC Admins
5
Admin-only licenses
CC Licenses
32
0 available
Agent Queues Queue Details Department Manager
Admin User Email Role Last Login Note
Queue Name Channel Agents Supervisors Status Last Modified
i
35 total CC licenses: 30 agents identified from queue assignments + 5 admin-only licenses identified from Zoom Contact Center user roles.

Duplicate Licenses

Users with both Zoom Phone and Contact Center licenses

Duplicate Users
0
Users holding both license types
Phone Licenses
0
Zoom Phone side
CC Licenses
0
Contact Center side
User Zoom Phone Details Phone Dept Phone Manager CC Queues CC Dept CC Manager
i
Why this matters: Users appearing on both lists consume two separate licenses. Review whether each user genuinely needs both Zoom Phone and Contact Center access.

Settings

Manage managers list and dashboard preferences

Admin Access Required

Click Admin Login in the sidebar to manage departments, managers, and assignments.

Departments

Departments are shared across Zoom Phone and Contact Center. They appear in dropdown filters and assignment columns on both pages.

Manager Directory

Managers are shared across Zoom Phone and Contact Center. They appear in the manager assignment dropdowns on both pages.

Quick Import

Auto-detect managers from Zoom Phone user profiles and add them to the directory.

Export / Backup

Download your dashboard settings, manager list, and assignments as JSON.

Admin Login

Sign in to manage assignments and settings